Call-3 - Incident, contract, supplier and asset management

Through this module your first line team can register, analyze, classify, dispatch and control any kind of received demands including incidents, problems, changes, events, projects, and so on.

It can also be used to configure a wide variety of parameters related to SLA, service catalog, CIs, classification structures and operational aspects of tools.

Hundreds of reports and statistics can be produced by this module. This is the front and back office tool of your service desk.