Inquire-3 - Satisfaction survey

Friendly interface for development of satisfaction surveys, including parameterization of questions and different formats for responses

Quick access to statistics and to user satisfaction level controls

Inquire-3 consists of a Help Desk Satisfaction Survey standard form for Central Support Services, created from the assessment requirements recommended by the Help Desk Institute.

It consists of 41 assessment items that measure:

• performance of service team concerning calls to receiving and answering
• performance of remote support team and field support team
• profile of resource utilization by users
• overall performance of the support area

Benefits

• monitoring and identification of user satisfaction
• accuracy increase in source problem detection
• ongoing and proactive communication to target audience