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ITIL compliance

For over 10 years, HelpDesk-3 is based on the Incident and Problem ITIL concepts. We recently conducted an internal assessment of compliance of our solution to the requirements required by the Pink Elephant (which defines the tools compliant with the ITIL - Information Technology Infrastructure Library) and we check our compatibility with the following processes:

 

 

Process

 

 

Problem

Change

Incident

Configuration

Service level

Release

Criteria

Mandatory

Y

Y

Y

Y

Y

Y

Functional

Y

Y

Y

Y

Y

Y

Integration

Problem

N.A.

Y

Y

Y

Y

N.A.

Change

Y

N.A.

Y

Y

Y

Y

Incident

Y

Y

N.A.

Y

Y

Y

Configuration

Y

Y

Y

N.A.

Y

Y

Service Level

N.A.

N.A.

N.A.

N.A.

N.A.

N.A.

Release

N.A.

N.A.

N.A.

N.A.

N.A.

N.A.

N.A. (Not applicable)

 
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