Check why HelpDesk-3 simplify your service desk operation

• Configurable for any business area: technical, commercial, administrative, etc..
• It is modular, and can add new features on demand
• It has web interface for multilanguage opening, monitoring and call resolution
• Implements the incident and problem management concept (ITIL compliant)
• Flexible asset management, allowing the creation of new fields, objects, features and values
• Provides support for multiple databases: MS-SQL-Server, Oracle, Sybase, PostgreSql
• Integration to network login services and e-mail (native or implemented)
• Allows document, screen, “exe” and any other attachment
• Flexible methodology and workflow operation, with different interaction modes
• Provides generation report routines, queries and charts with more than 600  different criteria