Take full control of calls

• Flexible inventory control (dynamic object creation)
• Flexible contract control (purchase, lease, maintenance, services)
• Incident and problem control (ad hoc calls, period controls...)
• Control of suppliers (lines of business, quotations, parts / services supply)
• Call statistics (more than 600 types of indicators and graphs)
• Tables for SLA criteria (per customer, per person, per item, per event...)
• Intelligent and customizable customer care scripts
• Configurable cost management (labor force, parts, travels, supplies...)
• Time zone synchronization