Search-3 - Intuitive access to knowledge base

Search-3 is designed to enable a complete research into the company's knowledge bases.

Main features

• intelligent search algorithm based on CBR (Case base reasoning), allowing self-support interface construction
• selective search parameterization
• consulting a single problem

Besides problem resolution, Search-3 shows information about its follow-ups (historical treatment of the problem), additional information and its annexes.

Benefits

• selective replication of the company Knowledge
• creation of dynamic queries from the knowledge bases available, automatically simulating FAQ (Frequently Asked Questions)structures
• company knowledge dissemination, enabling remote access by users and technicians