Webdesk-3 - Broad access for registering incidents and tracking problem resolution

Webdesk-3 allows all the functions necessary for end users, such as call opening and follow up during and after its closure, to be carried out.

Allows specialists and administrators to interact with the system, seeking their unsolved calls, forwarding, providing solutions and closing them.

It has a customizable interface for opening and monitoring incidents and problems, both by users and experts internal or external to the company (third party, employees, suppliers).

Key features

• opening and monitoring calls by users
• resolution and referral of cases by specialists
• Search-3 module integration module (Knowledge Bases)
• Inquire-3 module integration (Satisfaction Survey)

Main benefits

• flow reduction in terms of status monitoring calls (users can follow up by themselves)
• developing of personal knowledge bases (recurring user problems are available for reference)
• pending inssues becomes easier
• team mobility (on-field shifts, displacements, etc.)